Help Centre
Shipping & Delivery
Q: When will my order ship?
A: Orders are typically processed within 1-2 business days. You’ll receive a confirmation email with a tracking link once your order is shipped.
Q: How do I track my package?
A: Use the tracking link sent to your email. If you can’t find it, contact us at sales@armaskin.com, and we’ll assist you.
Q: What countries do you ship to?
A: We ship worldwide! Shipping times and costs vary depending on your location and chosen delivery method.
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping is available for orders over $199 AUD in Australia.
Q: What if my package is delayed?
A: If your package is delayed, please allow 48 hours for updates from the courier. If it’s still delayed, contact us for assistance.
Route Package Protection
Q: What is Route Package Protection?
A: Route Package Protection ensures your order is covered against loss, theft, or damage during transit for a small fee at checkout.
Q: How do I file a claim with Route?
A: Visit the Route Claims Portal and enter your order details to submit a claim.
Q: Can I add Route Protection to my order after purchasing?
A: Unfortunately, Route Protection must be added during checkout. Contact us if you need further assistance.
Q: What happens if my package is lost?
A: If you’ve purchased Route Package Protection, you can file a claim for a replacement or refund. If not, contact us, and we’ll do our best to help.
Order Assistance
Q: How do I update my shipping address?
A: Email us at sales@armaskin.com immediately with your order number and updated address. Address changes cannot be made once the package has shipped.
Q: Can I cancel my order after placing it?
A: Orders can be canceled within 24 hours if they haven’t shipped. Contact us at sales@armaskin.com with your order number to request a cancellation.
Q: What do I do if I receive the wrong item?
A: If you receive the wrong item, email us at sales@armaskin.com with a photo of the item and your order number. We’ll arrange a replacement as quickly as possible.
Q: My order status says delivered, but I haven’t received it. What should I do?
A: Double-check your delivery address and check with neighbors or building staff. If it’s still missing, contact us or file a claim with Route Package Protection if applicable.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 60 days of receiving your item, provided it’s unworn, unused, and in its original packaging.
Q: How do I initiate a return or exchange?
A: Download and complete our Return or Exchange Form then Email us at sales@armaskin.com with your order number and reason for return/exchange. We’ll provide instructions on how to send the item back.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Q: Can I exchange my item instead of returning it?
A: Yes! Initiate a return for your item, and once it’s processed, you can place a new order for your preferred product.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the return is due to a defect or error on our part.
Promo Codes & Payments
Q: How do I use a promo code at checkout?
A: Enter your promo code in the “Discount Code” field during checkout and click “Apply.” The discount will appear in your total.
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and UnionPay.
Q: Why isn’t my promo code working?
A: Ensure the promo code hasn’t expired and meets the minimum purchase requirements. If it’s still not working, contact us for help.
Q: What do I do if my payment is declined?
A: Double-check your card details and ensure you have sufficient funds. If the issue persists, contact your bank or use a different payment method.
Q: Can I use multiple promo codes on one order?
A: No, only one promo code can be applied per order.
Product FAQs
Q: How do I determine the right size for my ArmaSkin socks?
A: Refer to our size guide on the product page. If you’re between sizes, we recommend choosing the larger size for a comfortable fit.
Q: How do I care for my ArmaSkin socks?
A: Hand wash or machine wash on a gentle cycle in cold water. Air dry to maintain the silicone’s performance. Avoid fabric softeners or bleach.
Q: Are ArmaSkin socks unisex?
A: Yes, our socks are designed to fit both men and women comfortably.
Q: Can I wear ArmaSkin socks with any footwear?
A: Absolutely! ArmaSkin socks work with hiking boots, running shoes, military boots, and even ski or snowboard boots.
Q: Do ArmaSkin socks work in wet conditions?
A: Yes, the hydrophobic silicone layer repels moisture, making them ideal for wet or humid environments.
Q: How long do ArmaSkin socks last?
A: With proper care, ArmaSkin socks can last hundreds of miles. Most users report 400-500 kilometers of use or more.
Q: Do I need to wear socks over ArmaSkin socks?
A: Yes, ArmaSkin socks are designed as liner socks. Wear them under your regular socks for optimal performance.
ArmaSkin
Polymer Anti Blister Long Liner Socks
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Frequently Asked Questions
Traditional socks are loosely woven around the feet. While they offer some degree of moisture-wicking, they merely spread sweat along the fibres until they reach full saturation.
ArmaSkin Socks
ArmaSkin socks feature a hydrophobic polymer coating that lightly adheres to the foot. This prevents any movement on the skin’s surface, virtually eliminating shear forces.
• Polymer Anti-Blister Short Liner Socks: Perfect for everyday wear or moderate activities. Their lower-profile design fits seamlessly under most footwear.
• Polymer Anti-Blister Short Liner Toe Socks: Designed for those who need additional toe flexibility while still benefiting from enhanced friction reduction.
• Advanced SiFusion™ Technology: A seamless, friction-reducing layer that conforms to your foot’s shape.
• Premium Material Blend: A combination of synthetic and natural fibres for optimal moisture management and a soft, durable finish.
This construction more effectively prevents blisters than standard socks, ensuring superior comfort even under challenging conditions.
• Moisture Wicking: High-performance fabrics draw sweat away from your feet, keeping skin dry and reducing irritation.
By addressing both friction and moisture, ArmaSkin socks dramatically lower the likelihood of blister formation.
Temporarily adheres to your skin, eliminating the shear forces that lead to blisters. This layer provides enhanced protection during hiking, running, and other endurance activities.
Outer Layer: Smooth Fabric (Friction-Reducing)
Allows footwear and any outer sock to glide effortlessly over the liner, preventing friction transfer back to the skin. This ensures maximum comfort and blister prevention.