Help Centre

Shipping & Delivery

Q: When will my order ship?
A: Orders are typically processed within 1-2 business days. You’ll receive a confirmation email with a tracking link once your order is shipped.

Q: How do I track my package?
A: Use the tracking link sent to your email. If you can’t find it, contact us at sales@armaskin.com, and we’ll assist you.

Q: What countries do you ship to?
A: We ship worldwide! Shipping times and costs vary depending on your location and chosen delivery method.

Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping is available for orders over $199 AUD in Australia.

Q: What if my package is delayed?
A: If your package is delayed, please allow 48 hours for updates from the courier. If it’s still delayed, contact us for assistance.

Route Package Protection

Q: What is Route Package Protection?
A: Route Package Protection ensures your order is covered against loss, theft, or damage during transit for a small fee at checkout.

Q: How do I file a claim with Route?
A: Visit the Route Claims Portal and enter your order details to submit a claim.

Q: Can I add Route Protection to my order after purchasing?
A: Unfortunately, Route Protection must be added during checkout. Contact us if you need further assistance.

Q: What happens if my package is lost?
A: If you’ve purchased Route Package Protection, you can file a claim for a replacement or refund. If not, contact us, and we’ll do our best to help.

Order Assistance

Q: How do I update my shipping address?
A: Email us at sales@armaskin.com immediately with your order number and updated address. Address changes cannot be made once the package has shipped.

Q: Can I cancel my order after placing it?
A: Orders can be canceled within 24 hours if they haven’t shipped. Contact us at sales@armaskin.com with your order number to request a cancellation.

Q: What do I do if I receive the wrong item?
A: If you receive the wrong item, email us at sales@armaskin.com with a photo of the item and your order number. We’ll arrange a replacement as quickly as possible.

Q: My order status says delivered, but I haven’t received it. What should I do?
A: Double-check your delivery address and check with neighbors or building staff. If it’s still missing, contact us or file a claim with Route Package Protection if applicable.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your item, provided it’s unworn, unused, and in its original packaging.

Q: How do I initiate a return?
A: Email us at sales@armaskin.com with your order number and reason for return. We’ll provide instructions on how to send the item back.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

Q: Can I exchange my item instead of returning it?
A: Yes! Initiate a return for your item, and once it’s processed, you can place a new order for your preferred product.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the return is due to a defect or error on our part.

Promo Codes & Payments

Q: How do I use a promo code at checkout?
A: Enter your promo code in the “Discount Code” field during checkout and click “Apply.” The discount will appear in your total.

Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and UnionPay.

Q: Why isn’t my promo code working?
A: Ensure the promo code hasn’t expired and meets the minimum purchase requirements. If it’s still not working, contact us for help.

Q: What do I do if my payment is declined?
A: Double-check your card details and ensure you have sufficient funds. If the issue persists, contact your bank or use a different payment method.

Q: Can I use multiple promo codes on one order?
A: No, only one promo code can be applied per order.

Product FAQs

Q: How do I determine the right size for my ArmaSkin socks?
A: Refer to our size guide on the product page. If you’re between sizes, we recommend choosing the larger size for a comfortable fit.

Q: How do I care for my ArmaSkin socks?
A: Hand wash or machine wash on a gentle cycle in cold water. Air dry to maintain the silicone’s performance. Avoid fabric softeners or bleach.

Q: Are ArmaSkin socks unisex?
A: Yes, our socks are designed to fit both men and women comfortably.

Q: Can I wear ArmaSkin socks with any footwear?
A: Absolutely! ArmaSkin socks work with hiking boots, running shoes, military boots, and even ski or snowboard boots.

Q: Do ArmaSkin socks work in wet conditions?
A: Yes, the hydrophobic silicone layer repels moisture, making them ideal for wet or humid environments.

Q: How long do ArmaSkin socks last?
A: With proper care, ArmaSkin socks can last hundreds of miles. Most users report 400-500 kilometers of use or more.

Q: Do I need to wear socks over ArmaSkin socks?
A: Yes, ArmaSkin socks are designed as liner socks. Wear them under your regular socks for optimal performance.